Customers’ holidays at risk after travel agent closure

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A Western Australian travel agency has closed its doors, leaving customers lamenting unpaid travel arrangements and last-minute cancelled flights.

Clients of Perth agency, Global Plus Holidays, claim the company’s failure to pay for flights has left them stranded, with the travel bookings of up to 40 customers – valued at $150,000 – all in jeopardy.

According to PerthNow, five consumers came forward late last week claiming they had paid a total of more than $15,000 on their holidays, only to discover their flights had not been paid for; one consumer said their flight had been cancelled just four days before departure.

After the company that owns the agency, Azberg Pty Ltd, confirmed the business was in difficulties, Consumer Protection issued a warning to customers about the possible non-payment of flights.

“We urgently advise customers to contact the airline and accommodation providers direct to ensure they have confirmed bookings that are fully paid before travelling,” Acting Consumer Protection Commissioner David Hillyard said.

“We are in contact with the business operators to endeavour to get a complete list of customers whose bookings may be in jeopardy.

“Agency customers who booked travel insurance through the agency are advised to also check with the travel insurance company direct to confirm that their policy is valid.”

A liquidator for the Northbridge-based business could be appointed this week.

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